I read once, that the only way you can get better in life, is by listening and learning from people who know more than you do.
Logical, really. Because, whatever job or profession you are in, knowledge comes from experience.
“The captain to sail with, is he who knows where the reefs are”
As you can gather, I’ve run aground on reefs many times. But, as life teaches us, we learn more from our mistakes than our successes.
And we get smarter.
I am passionate about customer service. In my restaurant days, I hated to be away from it. I would only ever take off 4 shifts per year, connected that to my usual days off – and what I was left with, was one small seven day vacation.
It energizes me to be in a room with good people.
I have over 25 years of sales and showmanship experience, including 5 years of film and theatre training and 9 years of table service, in high-paced and competitive environments.
I know what you need to do to create awe-inspiring service results, day after day, year after year, because I have been there – at the sharp end – in the trenches.
That knowledge and experience is available to you. Right now
I will show you how to cultivate a deliberate and winning attitude towards customer service.
I will train your teams how to generate excellence at all times.
Experience
Over 25 years of customer-facing experience in tough environments
Expertise
The ability to rise above the crowd. Stand out. At ALL times
Knowledge
Invaluable secrets. I know how it’s done. Knowledge is power
