THE VALDIVIESO METHOD

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World-class customer service arts advice and training for restaurant and hotel owners and managers plus servers — for over 25 years.  

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“I’ve known Eric, for the better part of 10 years and to find a more inspiring leader in business and in life would be a challenge for most to put to the task.

Eric is a consummate professional at work.From the minute he enters the building for whatever job he is about to take on,until the minute he leaves, there is a visible and tangible “single mindedness of purpose” attitude about him. Eric’s focus on mastering each task and performing it to the best of his ability is something that stands out in today’s society, where the quick and easy way is always chosen, as the majority of the workforce is satisfied with mediocrity.

Eric expects the opposite of that attitude in both himself and his co-workers. I would be lying if at times, I am not frustrated by Eric at work, but not because of his attitude, words or behavior, but because of his constant search for mastery in all that he and we do. 

It is a frustration that quickly subsides into appreciation for his challenge has helped me improve in some way, again.

Perhaps an often overlooked or forgotten portion of leadership is humor. Eric is somehow able to weave in humor throughout a workday, while still maintaining focus towards the jobs of both himself and his coworkers around him. His humor keeps us all on the right side of the delicate line that we tow at work every night, as it keeps us loose, in order to maintain our focus and keep our heads in the game.

Another interesting attribute that few have, yet Eric excels at is his ability to question things that most of us just take for granted as “that’s just the way it is.” This accomplishes two major important tasks at work; financial and growth oriented. Eric is always questioning “how” and “why” we do things at work, which has allowed the business and his co-workers to both benefit financially, but also by his constant questioning of his surroundings, he allows us, himself included, to constantly grow and improve in what we do; to get closer to perfection.

Socrates was considered the wisest man, because he knew that he knew nothing. Eric displays a remarkable ability to not allow his knowledge, drive or position to ever be mistakenly perceived as arrogance. He is always asking questions to his co-workers about things he knows they may have more experience or knowledge than what he possesses, which displays his eagerness to learn and his modesty. This is seldom seen in management.

In the ten years that I’ve had the pleasure to know and work with Eric, he has always shown the ability to succeed and conquer any task that is put before him. He just sees the world in a different way, and he is someone I would always want to go to battle with. He will be successful in any undertaking he chooses and I have complete confidence that his next venture will yield the same results. I’m proud to know him and call him a friend and co-worker.”

-Chris C.

Eric Valdivieso

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About Me

Eric Valdivieso has over 25 years of sales and showmanship experience, including 5 years of film and theatre training and 9 years of table service, in high-paced and competitive environments. 

He helps restaurant and hotel owners and managers cultivate experiences that people talk about, and seek out. 

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Jonathan Tisch

CEO Loews Hotels & Co-Owner of the New York Giants

“Over the last few years, my family and I have had the pleasure to watch and enjoy, as Eric Valdivieso, nightly deliver a dining experience that is truly enjoyable. From the moment that we are welcomed by Eric at the door, to sitting at the bar and enjoying the suggestions and company to an amazing dinner, it is always one of our favorite nights. And Eric graciously and seamlessly choreographs this entire experience, without breaking a sweat. Eric truly understands hospitality, and what makes a great restaurant so great.”