In this article we will go over customer service arts in hotels... All hotels – whether large or small, part of a group or an independent, luxury or budget – could do well to recognize and adopt this Sanskrit saying: “Atithi Devo Bhavah“ This means…
Service Arts for Restaurants... Let me train your teams to create awe-inspiring customer service results towards how you treat your customers. Good customer service is rare. Exceeding customer expectations is rarer still. That’s because customer service does not come naturally to most people. But it…
Service Arts Training & Coaching with Eric Valdivieso... When I train individuals and teams, I makes it very clear the importance of the position. How prestigious it really is. The impact customer-facing staff can have on people’s lives. How great service can make…
Service Arts by Eric Valdivieso... If we are to believe what the media tell us, then you are experiencing a tsunami of hungry, enthusiastic diners descending on your hotel and restaurant, now things are normal again. It's fantastic, much-needed news. But, are you ready? Are…
