Service Arts by Eric Valdivieso


World-class customer service arts advice and training for restaurant and hotel owners and managers plus servers — for over 25 years.  

Service Arts by Eric Valdivieso

Service Arts by Eric Valdivieso…

If we are to believe what the media tell us, then you are experiencing a tsunami of hungry, enthusiastic diners descending on your hotel and restaurant, now things are normal again.

It’s fantastic, much-needed news.  But, are you ready?

Are your staff fully trained and ready to deliver the vital high levels of customer service arts that is not only expected these days, but is essential to your long-term survival and prosperity?

You will know from experience, that you’re not going to get rich, if a customer visits your restaurant and hotel once, then never comes back again.


The secret of success, is give them what they want.  Make them feel good. Make them feel happy. Then, not only will they come back, they will influence others to visit you as well.


Treat them poorly and they’ll never come back. What’s more, they will give you a stinking review, which stops other people from even considering you.


I am writing to you today, because I know I can help you maximize the attractive opportunities that are about to come your way.

My name is Eric Valdivieso.  I am a native New Yorker and a passionate upholder of the very finest levels of customer service arts.


I have worked in a number of NYC restaurants over many years and I have become very successful – earning the accolade of the ‘highest paid server on the planet’.


Now, I want to give something back. ‘The Valdivieso Method’ is my new PDF book, where I share the secrets, tips and techniques of top customer service arts – learnt in over 20 years at the sharp end – with committed professionals like yourself.

It’s now available to download from my website.


I am also offering a variety of training packages for restaurant and hotel owners and managers, where I will professionally train the whole customer service team – one-on-one – to ensure their service levels are the highest possible.


I will offer guidance and motivation – and help them set achievable goals. I will share with them – and you – my vast knowledge and experience.

“Eric was responsible for turning our restaurant into an exclusive clubhouse”

Happily waiting to get in...
Happily waiting to get in…

That’s how one of my previous clients described the effect I had on his restaurant. I am very confident I can do that for you, too…


I will help you grow your business.  I will work with you to build a strong culture of committed, well trained and dedicated front-line servers that are forward-thinking, excited and positive – and will effectively represent your vision and your brand at all times.


This will result in a positive, happy experience for your customers influencing them to come back and enjoy your restaurant and hotel again and again.


So, how about letting me help you maximize the attractive opportunities that are about to come your way? I am confident I can make a difference.


Please have a look around my new website and see for yourself the many benefits I could offer you. It’s all there.


With warm regards




About the Author:

Eric Valdivieso has been a passionate upholder of the very finest level of customer service arts since 1996…


With over 25 years of sales and showmanship experience, including 5 years of film and theatre training and 9 years of table service, in high-paced and competitive environments.


Eric Valdivieso has consulted with companies & learning institutions including IBM, Progressive Insurance, Panera Bread, Firestone Tire, Marriott, Rutgers University and many, many more. (…also turning many New York City restaurants into highly sought after and exciting destinations that people talk about, and seek out).


Eric has collaborated with many celebrated chefs on customer service arts, and the important union between front-line workers, and the delivery of the vision and brand of the chef and owner to its customers. Including…


Justin Smiley (Il Buco & Upland), Brian Nasworthy (Per Se), Victoria Blamey (Il Buco Alimentari & Chumleys), Hillary Sterling (The Beatrice Inn, Vic’s & Ci Siamo), Rita Sodi (I Sodi & Via Carota) …and many, many more.


Eric know’s what you need to do to create awe-inspiring service results, day after day, year after year, because he has been there – at the sharp end – in the trenches.


His knowledge and experience is available to you. Right now


Eric Valdivieso will show you how to cultivate a deliberate and winning attitude towards customer service.


Eric will train your teams how to generate excellence at all times.


Please take a look at what my peers have said about me by clicking here


Thank you for reading.

Eric Valdivieso

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About Me

Eric Valdivieso has over 25 years of sales and showmanship experience, including 5 years of film and theatre training and 9 years of table service, in high-paced and competitive environments. 

He helps restaurant and hotel owners and managers cultivate experiences that people talk about, and seek out. 

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Jonathan Tisch

CEO Loews Hotels & Co-Owner of the New York Giants

“Over the last few years, my family and I have had the pleasure to watch and enjoy, as Eric Valdivieso, nightly deliver a dining experience that is truly enjoyable. From the moment that we are welcomed by Eric at the door, to sitting at the bar and enjoying the suggestions and company to an amazing dinner, it is always one of our favorite nights. And Eric graciously and seamlessly choreographs this entire experience, without breaking a sweat. Eric truly understands hospitality, and what makes a great restaurant so great.”