Service Arts for Restaurants by Eric Valdivieso


World-class customer service arts advice and training for restaurant and hotel owners and managers plus servers — for over 25 years.  

Service Arts for restaurants

Service Arts for Restaurants…

Let me train your teams to create awe-inspiring customer service results towards how you treat your customers.

Good customer service is rare. Exceeding customer expectations is rarer still. That’s because customer service does not come naturally to most people.

But it can be taught. You know that – and it’s why you are on this website, reading this.

Whatever your situation, I have a training and coaching package that is absolutely right for you. Business or personal.


My culinary arts, film & theatre, real estate, productivity coaching and management work, has given me strong fundamentals for delivering the fundamentals you are going to need.


You will never be bored. You will learn with a smile. I guarantee it.


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I will show you how to create highly regarded and unique moments and take great pleasure and delight in achieving it.

Plus of course, financially benefiting from it as a result – either as a business, or as an individual.


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Restaurants a speciality

Most restaurants I know, handle training in-house using in-house servers.


“Yeah, this is how we do it here… study the food and the wine.”


Training can be from 2 days to 2 weeks, generally revolving around the standard memorizing of food, beverage and ingredients. Very little, if any, training is done about customers and how to give them a 5-star experience – every time.




Sometimes there’s a test at the end. After that, the owners throw the trainee out on the floor and hope everything works out.

Most of the time, it doesn’t.

No surprise there. Because, there’s no mission and no passion.

And no essential education about what they are going to face.


Nothing about customer retention.


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About the Author and his Service Arts for Restaurants:

Eric Valdivieso has been a passionate upholder of the very finest level of customer service arts since 1996…


With over 25 years of sales and showmanship experience, including 5 years of film and theatre training and 9 years of table service, in high-paced and competitive environments.


Eric Valdivieso has consulted with companies & learning institutions including IBM, Progressive Insurance, Panera Bread, Firestone Tire, Marriott, Rutgers University and many, many more. (…also turning many New York City restaurants into highly sought after and exciting destinations that people talk about, and seek out).


Eric has collaborated with many celebrated chefs on customer service arts for restaurants, and the important union between front-line workers, and the delivery of the vision and brand of the chef and owner to its customers. Including…


Justin Smiley (Il Buco & Upland), Brian Nasworthy (Per Se), Victoria Blamey (Il Buco Alimentari & Chumleys), Hillary Sterling (The Beatrice Inn, Vic’s & Ci Siamo), Rita Sodi (I Sodi & Via Carota) …and many, many more.


Eric know’s what you need to do to create awe-inspiring service results, day after day, year after year, because he has been there – at the sharp end – in the trenches.


His knowledge and experience is available to you. Right now


Eric Valdivieso will show you how to cultivate a deliberate and winning attitude towards customer service.


Eric will train your teams how to generate excellence at all times.


Please take a look at what my peers have said about me by clicking here


Thank you for reading.

Eric Valdivieso

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About Me

Eric Valdivieso has over 25 years of sales and showmanship experience, including 5 years of film and theatre training and 9 years of table service, in high-paced and competitive environments. 

He helps restaurant and hotel owners and managers cultivate experiences that people talk about, and seek out. 

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Let me show you and your teams how to AID your customers. 

Appeal to their Affection, Intuition, and Desire

Learn how to shift the aim from the head to their hearts, and go for the gut and groin of your guests…and they will visit you for life as a result! 


Jonathan Tisch

CEO Loews Hotels & Co-Owner of the New York Giants

“Over the last few years, my family and I have had the pleasure to watch and enjoy, as Eric Valdivieso, nightly deliver a dining experience that is truly enjoyable. From the moment that we are welcomed by Eric at the door, to sitting at the bar and enjoying the suggestions and company to an amazing dinner, it is always one of our favorite nights. And Eric graciously and seamlessly choreographs this entire experience, without breaking a sweat. Eric truly understands hospitality, and what makes a great restaurant so great.”