Two questions asked of me by a neighbor named Will, made me think long and hard. He wrote: "In entrepreneurship, salesmanship, and showmanship, what qualities put you above the rest? In other words, why did you succeed where others failed?" What made the…
->-> This little trick made $4 million... When all else fails, consider this. One of the world's largest ad agencies is BBDO - Batten, Barton, Durstine and Oswald. But they were struggling back in the mid-1940s. Charles Brower - head of…
In this article we will go over customer service arts in hotels... All hotels – whether large or small, part of a group or an independent, luxury or budget – could do well to recognize and adopt this Sanskrit saying: “Atithi Devo Bhavah“ This means…
Service Arts for Restaurants... Let me train your teams to create awe-inspiring customer service results towards how you treat your customers. Good customer service is rare. Exceeding customer expectations is rarer still. That’s because customer service does not come naturally to most people. But it…
